REFUND POLICY
Refund, Cancellation, Return & Rescheduling Policy
Last Updated: 2026-10-14
1. Introduction
Welcome to Astrologer Ashok. This Refund, Cancellation, Return & Rescheduling Policy governs payments made for consultations, astrology services, pooja and rituals, spiritual services, physical materials, products, and any other paid offerings provided by Astrologer Ashok through our website, telephone, direct meetings, or other authorized channels.
By proceeding with a payment, you acknowledge that you have had the opportunity to understand the service or product being purchased, its scope, applicable charges, delivery or scheduling arrangements, and the relevant terms and conditions before making your payment.
Please read this policy carefully before confirming any purchase or booking.
2. No Cancellation Policy
All confirmed bookings, orders and purchases are considered final.
We do not accept customer-initiated cancellations once payment has been completed and the booking or order has been confirmed.
This policy applies to all our paid offerings, including but not limited to:
Personal astrology consultations and birth chart readings.
Kundli analysis, Kundli matching and horoscope consultations.
Marriage, relationship, career, business and other astrology-related services.
Pooja, rituals, spiritual ceremonies and related services.
Astrology-related materials, spiritual items, products and other physical goods.
Digital products, reports, personalized materials and other deliverables.
Packages, combined services, special bookings and any other paid offering.
Customers are therefore requested to clarify all questions and confirm their requirements before making payment.
This policy is subject to any refund or cancellation rights that cannot lawfully be excluded under applicable law.
3. No Refund Policy
Payments made to Astrologer Ashok are generally non-refundable once the booking or order has been confirmed.
We do not ordinarily provide refunds for:
A change of mind after payment.
Personal reasons or a change in circumstances.
Dissatisfaction arising solely because an astrological interpretation, prediction or consultation does not match the customer’s expectations.
Failure to attend a scheduled consultation or ceremony.
Delays caused by the customer in providing the necessary birth details, information, documents or other requirements.
A customer’s decision not to proceed with a service after payment.
A request to discontinue a service, package, ritual or order after confirmation.
Any other customer-initiated reason for abandoning a confirmed purchase.
This policy applies to consultations, services, pooja and rituals, physical materials, products, digital deliverables and other paid offerings.
However, nothing in this policy excludes a refund or other remedy where it is required under applicable law, including circumstances involving an eligible refund claim, an unfulfilled obligation on our part, or another legally recognized consumer right.
4. Rescheduling Policy
Although cancellations and refunds are generally not accepted, Astrologer Ashok may permit rescheduling at our discretion, subject to the following conditions:
Maximum two rescheduling requests: A customer may request to reschedule a confirmed appointment or eligible booking up to two times.
Prior notice is mandatory: The customer must contact us before the scheduled appointment, ceremony or service time.
Approval is required: A rescheduling request is not automatically accepted. It becomes effective only after we expressly approve it.
Availability: The revised date and time will depend on our availability and scheduling arrangements.
No automatic extension: A rescheduled booking must be used in accordance with the revised arrangements confirmed by us.
No third rescheduling: A third rescheduling request will ordinarily not be accepted.
Rescheduling does not entitle the customer to a refund, exchange, transfer or cancellation of the original purchase.
If a customer does not attend the scheduled appointment or fails to provide the required prior notice, the booking may be treated as a missed appointment, and no further rescheduling will ordinarily be offered.
Any exception to this policy is entirely subject to our approval and applicable law.
5. No Returns or Exchanges
We do not ordinarily accept returns or exchanges for purchased products, materials, spiritual items, personalized items, digital products or other deliverables.
Customers are requested to verify the product or service description, quantity, specifications, price and other applicable details before making payment.
For physical goods, any rights or remedies arising from a defective, damaged, incorrect or undelivered item under applicable law will remain unaffected by this policy.
6. Pooja, Rituals and Spiritual Services
Bookings and payments for pooja, rituals, ceremonies, spiritual services, associated arrangements, materials and related offerings are generally final and non-refundable.
Customers must clarify the nature of the ritual or service, its scope, the applicable charges, the proposed schedule, the materials involved and any other relevant details before making payment.
Where rescheduling is applicable, it will be considered under Section 4 of this policy and will require prior notice and our approval.
Any service-specific conditions communicated before payment will apply alongside this policy, subject to applicable law.
7. Understanding and Acknowledgement Before Payment
Astrologer Ashok may explain service details, procedures, limitations, charges, scheduling arrangements and other relevant conditions through a telephone conversation or direct meeting.
Customers are responsible for raising any questions and clarifying their requirements before proceeding with payment.
By completing a payment, the customer confirms that:
They have had an opportunity to ask questions and seek clarification before payment.
They understand the nature and scope of the selected service or product.
They have been informed of the applicable price and relevant service arrangements.
They have read, understood and agreed to this Refund, Cancellation, Return & Rescheduling Policy.
They understand that cancellations, refunds, returns and exchanges are generally not accepted, subject to applicable law.
They understand that rescheduling is limited to a maximum of two approved requests, subject to the conditions stated in this policy.
The above acknowledgement does not waive any mandatory statutory consumer rights.
8. Services Explained Through Calls or Direct Meetings
Certain services may be explained in detail during a telephone conversation or direct meeting rather than through a separate written service document.
Customers should ensure that they understand the essential features of the service, the applicable charges, what is included or excluded, the expected schedule and any relevant limitations before making payment.
We encourage customers to request clarification of any matter they do not understand. Payment should be made only after the customer is satisfied that the service or product meets their requirements.
The absence of a separate written quotation or service document does not remove any disclosure, documentation or other obligation imposed on us by applicable law.
9. Bookings or Orders We Cannot Fulfil
If Astrologer Ashok is unable to provide a confirmed service, conduct a scheduled ceremony, or fulfil an accepted order for reasons within our responsibility, we may discuss an appropriate resolution with the customer, such as rescheduling or another remedy available under applicable law.
Where a refund or other remedy is legally required, it will be handled in accordance with the applicable requirements.
We reserve the right to communicate reasonable alternative arrangements where appropriate, without limiting any rights the customer may have under applicable law.
10. Payment Disputes and Duplicate Transactions
If you believe that you have been charged incorrectly, charged more than once for the same transaction, or charged for a transaction that was not successfully processed, please contact us with the relevant payment reference and transaction details.
We will review the matter and address verified payment errors in accordance with applicable law and the rules of the relevant payment provider.
This process does not create a general right to cancel a confirmed purchase or obtain a refund outside the terms of this policy and applicable law.
11. How to Contact Us
For questions concerning this policy, rescheduling requests, booking details or payment-related concerns, please contact us using the details below.
Business Name: Astrologer Ashok
Website: https://www.astrologerashok.com
Location: Bengaluru, Karnataka, India
Phone: +91 90002 14778
When contacting us, please provide your name, registered contact details, booking or order reference, payment reference where relevant, and a clear explanation of your request.
We will review your enquiry and respond in accordance with our procedures and applicable law.
12. Policy Updates
Astrologer Ashok may update this policy from time to time to reflect changes in our services, business practices or applicable legal requirements.
The updated policy will be published on our website with a revised “Last Updated” date. Changes will apply as permitted by applicable law and will not remove rights that have already accrued to customers.
13. Governing Law
This policy is intended to operate in accordance with the laws applicable to the transaction and the parties concerned. Mandatory consumer protection rights and any applicable jurisdictional requirements will prevail over any inconsistent provision of this policy.
Final Acknowledgement
We request every customer to understand the service or product, clarify any questions, review the applicable charges and read this policy carefully before proceeding with payment.
Thank you for choosing Astrologer Ashok.