DELIVERY POLICY

Last Updated: 2026-10-14

Welcome to Astrologer Ashok. This Delivery Policy explains how our services, digital deliverables, pooja/ritual services, and physical materials are delivered or fulfilled after an order or booking is confirmed.

1. Scope of This Policy

Astrologer Ashok may provide online astrology consultations, personalised astrology-related reports, pooja or ritual services, and related physical materials, depending on the offering selected by the customer.

Delivery methods, estimated timelines, and fulfilment requirements may differ according to the nature of each service or product. The applicable details will be explained to the customer before payment or order confirmation.

2. Online Consultations

Online consultations will be conducted through the agreed communication method, such as a phone call, video call, or another mutually confirmed platform.

  • The appointment date and time will be communicated or agreed upon during booking.

  • Customers are responsible for providing accurate contact details and being available at the confirmed appointment time.

  • Customers should ensure they have a stable internet connection, where applicable, and access to the agreed communication platform.

  • Any appointment changes will be subject to the Rescheduling Policy published on our website.

  • If a technical issue on our side prevents the consultation from taking place, we will coordinate with the customer to arrange an appropriate resolution.

3. Digital Reports and Deliverables

Where a service includes a digital report, Kundli, birth-chart analysis, written guidance, or another digital deliverable, it will generally be provided electronically through an agreed method, such as email, WhatsApp, or another suitable digital channel.

  • The estimated delivery time will depend on the service selected and will be communicated before payment.

  • Delivery timelines may vary depending on the complexity of the request and the availability of the information required from the customer.

  • Customers must provide accurate contact information and any necessary birth details or other information required to prepare the deliverable.

  • If additional information is required, fulfilment may be delayed until the requested information is received.

  • Customers should check their inbox, spam or junk folder, and the agreed communication channel before reporting a missing deliverable.

4. Pooja and Ritual Services

The fulfilment method and schedule for pooja, ritual, or related spiritual services will depend on the specific offering selected.

Before payment, customers will be informed of the applicable arrangements, including the proposed date or schedule, the nature of the service, and whether any participation, information, or materials are required from them.

Where a service is scheduled for a particular date, fulfilment will be coordinated according to the confirmed arrangement. Any changes caused by circumstances beyond our reasonable control will be communicated to the customer, and an appropriate resolution will be discussed.

5. Physical Materials and Products

If physical materials or other tangible products are offered and purchased, the applicable delivery method, estimated dispatch or delivery timeframe, shipping charges, and delivery location requirements will be communicated before order confirmation.

  • Delivery will be arranged using an appropriate delivery or courier service, where applicable.

  • Estimated delivery dates are indicative and may be affected by the courier, location, weather, public holidays, operational disruptions, or other circumstances beyond our reasonable control.

  • Customers must provide a complete and accurate shipping address, contact number, and other required delivery information.

  • Additional shipping charges, where applicable, will be disclosed before payment.

  • Customers should contact us promptly if a shipment is delayed, appears lost, or arrives damaged or incorrect.

Any rights or remedies available under applicable consumer protection laws remain unaffected by this policy.

6. Delivery Outside India

Online consultations and eligible digital deliverables may be available to customers worldwide, subject to the service selected and the agreed arrangements.

For physical products or materials, international delivery availability, shipping charges, estimated delivery timelines, customs duties, import taxes, and other applicable charges will depend on the destination country and the shipping arrangement. These details will be communicated before the order is confirmed, where applicable.

Customers are responsible for providing accurate international delivery information and complying with applicable import requirements in their country, subject to mandatory legal obligations.

7. Delays and Circumstances Beyond Our Control

We will make reasonable efforts to fulfil confirmed bookings and orders within the communicated timeframe. However, delays may occur due to incomplete customer information, technical problems, courier disruptions, public holidays, unforeseen events, or other circumstances beyond our reasonable control.

If we become aware of a material delay, we will make reasonable efforts to inform the customer and communicate the revised expected timeframe or an appropriate alternative.

8. Incorrect Details or Failed Delivery

Customers are responsible for checking the accuracy of the contact details, appointment information, and delivery address provided at the time of booking or purchase.

If delivery fails because of incorrect information, the customer being unavailable, or other circumstances attributable to the customer, we will review the situation and communicate the available options. Any additional charges for re-delivery or re-arrangement will be disclosed before they are incurred.

Nothing in this section excludes any remedy required by applicable law.

9. Reporting a Missing, Damaged, or Incorrect Delivery

If a digital deliverable has not arrived within the communicated timeframe, or a physical item is missing, damaged, or incorrect, please contact us using the details below. Include your name, order or booking reference, date of payment, and a description of the issue. For physical items, photographs may help us assess the concern.

We will review the information and respond with the appropriate next steps in accordance with the applicable service terms and consumer protection laws.

10. Contact Information

For questions about delivery, appointments, digital deliverables, pooja or ritual arrangements, or physical materials, contact:

Astrologer Ashok
Website: https://www.astrologerashok.com
Phone: +91 90002 14778
Location: Bengaluru, Karnataka, India

11. Policy Updates

Astrologer Ashok may update this Delivery Policy when service arrangements or business requirements change. The latest version published on this website will apply prospectively, subject to applicable law and any terms that govern an existing confirmed booking or order.

By booking or purchasing a service, customers acknowledge that the applicable delivery or fulfilment arrangements have been communicated to them before payment. This acknowledgement does not waive any mandatory rights available under applicable law.